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How to Configuring After-Hours Call Blocking in Call Manager Express ?  

 

In the traditional telephony realm, there have been many recorded incidents of unauthorized phone calls being placed after-hours, when most, if not all, staff has left for the evening. To prevent this, you can implement after-hours call blocking on CME.

After-hours call blocking allows you to define ranges of times specified as after-hours intervals. You can then list number patterns that are disallowed during those intervals. If a user places a call during the after-hours time range that matches one of the defined patterns, CME will play a reorder tone and disconnect the call. Of course, there are exceptions to every rule. You may want to have some phones completely exempt from the policy, or give users a "back door" around the restrictions if they are working late and need to make business-related calls that CME would typically restrict. The after-hours call blocking configuration on CME provides for both of these scenarios. You have the option to completely exempt certain IP phones from the after hours restrictions or to provide users with a PIN they can enter into the IP phone. If they enter the PIN correctly, CME exempts the IP phone from the after-hours policy for a configurable amount of time

After-hours call blocking has three major steps of configuration:

 Step 1. Define days and/or hours of the day that your company considers off-hours.

Step 2. Specify patterns that you would like to block during the times specified in Step 1.

Step 3. Create exemptions to the policy, if needed. 

 

Configuring After-Hours Time Ranges and Dates

CME_Voice(config)# telephony-service

CME_Voice(config-telephony)# after-hours ?

block define after-hours block pattern

date define month and day

day define day in week

CME_Voice(config-telephony)# after-hours day ?

DAY day of week (Mon, Tue, Wed, etc)

CME_Voice(config-telephony)# after-hours day mon ?

hh:mm Time to start (hh:mm)

CME_Voice(config-telephony)# after-hours day mon 17:00 ?

hh:mm Time to stop (hh:mm)

CME_Voice(config-telephony)# after-hours day mon 17:00 8:00

CME_Voice(config-telephony)# after-hours day tue 17:00 8:00

CME_Voice(config-telephony)# after-hours day wed 17:00 8:00

CME_Voice(config-telephony)# after-hours day thu 17:00 8:00

CME_Voice(config-telephony)# after-hours day fri 17:00 8:00

CME_Voice(config-telephony)# after-hours date ?

MONTH Month (Jan, Feb, Mar, etc)

CME_Voice(config-telephony)# after-hours date dec ?

<1-31> day of month in date

CME_Voice(config-telephony)# after-hours date dec 25 ?

hh:mm Time to start (hh:mm)

CME_Voice(config-telephony)# after-hours date dec 25 00:00 ?

hh:mm Time to stop (hh:mm)

CME_Voice(config-telephony)# after-hours date dec 25 00:00 00:00

CME_Voice(config-telephony)# after-hours date jan 1 00:00 00:00

 

Configuring After-Hours Block Patterns

 

CME_Voice(config)# telephony-service

CME_Voice(config-telephony)# after-hours block ?

pattern block pattern

CME_Voice(config-telephony)# after-hours block pattern ?

<1-32> index of patterns

CME_Voice(config-telephony)# after-hours block pattern 1 ?

WORD digits string for after hour block pattern

CME_Voice(config-telephony)# after-hours block pattern 1 91..........

CME_Voice(config-telephony)# after-hours block pattern 2 9011T

CME_Voice(config-telephony)# after-hours block pattern 3 91900....... ?

7-24 block pattern works for 7 * 24

<cr>

CME_Voice(config-telephony)# after-hours block pattern 3 91900....... 7-24

 

 

Suggested Reading

 

How to Configure Ephones and Ephone-DNs in CME?

How to Configure Shared-Line and Overlay Options in CME?

How to Configuring a Voice Network Directory in CME?

How to Configuring a Call Forwarding from the IP Phone in CME?

How to Configuring Call Transfer from IP Phone in CME?

How to Configuring a Call Pickup from IP Phone in CME?

How to Configuring a Intercom in Call Manager Express?

How to Configuring a Paging in Call Manager Express ?

How to Configuring After-Hours Call Blocking in Call Manager Express ?

How to Configuring Automatic Line Selection in Call Manager Express ?

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