How to Configuring a Call Pickup from IP Phone in CME?

Mike works in the sales department at Widget Things, Inc. Being the newest member to the group, he works the late shift, covering calls from 10:30 a.m. to 7:30 p.m. Around 6:00 p.m., the last coworker leaves and Mike handles all the incoming calls alone. Unfortunately, many of Widget Thingsâ€™ customers have the direct contact information for other sales employees, so a typical evening for Mike consists of running around answering phone calls coming in on the IP phones of the five other sales reps. This is where call pickup features can help. Call pickup allows you to answer another ringing phone in the organization from your local phone. This is accomplished by pushing the PickUp softkey on the IP phone while another phone is ringing. The call automatically transfers to the local phone, where you can answer it. Of couBased on the softkey used, the users can answer other ringing phones in their own group or enter other group numbers to answer the ringing phones in that group.The configuration of call pickup is incredibly simple: just design your groups of phones and assign the ephone-dns to the groups. Example 6.7 assigns ephone-dns 1, 2, and 3 to the SALES group and ephone-dns 4, 5, and 6 to the ACCOUNTING group, the organization is large and there could be many ringing phones at the same time, so call pickup gives you the opportunity to divide the phones into groups. You assign each of these groups a number in the CME configuration.

Configuring Call Pickup

CME_Voice(config)# ephone-dn 1

CME_Voice(config-ephone-dn)# pickup-group 5509

CME_Voice(config-ephone-dn)# ephone-dn 2

CME_Voice(config-ephone-dn)# pickup-group 5509

CME_Voice(config-ephone-dn)# ephone-dn 3

CME_Voice(config-ephone-dn)# pickup-group 5509

CME_Voice(config-ephone-dn)# ephone-dn 4

CME_Voice(config-ephone-dn)# pickup-group 5510

CME_Voice(config-ephone-dn)# ephone-dn 5

CME_Voice(config-ephone-dn)# pickup-group 5510

CME_Voice(config-ephone-dn)# ephone-dn 6