How to Configuring Customize Soft Keys in Call Manager Express?

You can customize the display and order of soft keys that appear during various call states on individual IP phones. Soft keys that are appropriate in each call state are displayed by default. Using phone templates, you can delete soft keys that would normally appear or change the order in which the soft keys appear. For example, you might want to display the CFwdAll and Confrn soft keys on a manager's phone and remove these soft keys from a receptionist's phone.

Modifying Soft-Key Display

Router# configure terminal

Router(config)# ephone-template 15

Router(config-ephone-template)# softkeys alerting Callback Endcall

Router(config-ephone-template)# softkeys connected Endcall Hold Transfer Hlog

Router(config-ephone-template)# softkeys hold Resume

Router(config-ephone-template)# softkeys idle Newcall Redial Pickup Cfwdall Hlog

Router(config-ephone-template)# softkeys remote-in-use CBarge Newcall

Router(config-ephone-template)# softkeys ringing Answer Dnd Hlog

Router(config-ephone-template)# softkeys seized Endcall Redial Pickup Cfwdall Hlog

Router(config-ephone-template)# exit

Router(config)# ephone 36